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5 Year Warranty Booking Accommodations Booking.Com

5 Year Warranty Booking Accommodations Booking.Com

Revenge was certainly not a concern. Surveys: A yearly company-wide, third-party study was actually followed up by group sessions to take care of administration problems and also employee complete satisfaction; this omits earnings and also annually reward gift, which always creates inadequate rankings however were actually hardly dealt with unless all compensations were actually adjusted all over all career bands.

5 Year Warranty  Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com
5 Year Warranty  Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

Quarterly bonus offers may be the substitute of 1-2 salaries if a worker goes beyond all bonusable aim ats and Goes beyond Desires in their quarterly testimonial. Additionally, 401K worker suit of 6% is actually excellent. Spent volunteer days were actually provided to assist company-approved non-profits. Other perks: Group activities as well as lunches were actually allocated and also arranged located on employee accessibility.

Making A Reservation For Annual Fulfilling (by sweep merely). Completely kept breakrooms with free of charge well-balanced produce, snacks, as well as refreshments. Work-life equilibrium (as hourly, non-traveling FTE): Managers have actually always been actually incredibly certain to certainly not take job residence and levelled to valuable reviews concerning keeping proper work-life equilibrium. White-collar worker knowledge may contrast. ConsBooking Yearly Fulfilling in Amsterdam: BAM (2 days of sessions, instructions, as well as a themed event) was practically regularly assured available for sale workers in excellent standing, but was actually terminated for 2018.

At that point, BAM was developed into an unsatisfying 1-day kick-off 2019 celebration, no instructions, no shops. Eventually in 2019, the Amsterdam BAM was reinstated for 2020. Participation was raffled as well as irregular across workplaces. Trainings: A number of quarterly trainings in various NORAM offices, one DNA training in Amsterdam, and also regional reunitings were reduced for non-management as well as limited to internet instructions.

5 Year Warranty Booking Accommodations Booking.Com

However, earnings were actually till low-to-middling reviewed to other on the internet travel business. Low job flexibility (coming from NORAM offices): You don’t intend to be actually a profile supervisor, senior profile supervisor, key profile supervisor, etc? Too negative since that was the dominant Companion Companies occupation monitor in NORAM. Telecommuting: Requesting a job in a different department/country experienced helpless.

Yet, EMEA had the most significant task selection. The company was actually stringent on telecommuting coming from any one of the 198 workplaces. Task tasks may be one hundred% altered any time, yet pay might not be raised: Account representative were actually operational as well as looked after partner inbound through phone, email, and tickets.

In 2019, the AE task was “commercialized” implying we right now handled our very own profiles, offered partners along with strategy/advice, and also managed partner conferences without profile manager pay given that AE traveling was restricted. New AEs were actually tapped the services of at a greater salary rate matched up to AEs who functioned years at Booking.com. Intendeds: Purchases objectives transformed to feature itemized tracking of all telephone calls as well as emails like a phone call facility.

Bonusable product target tracking was defective at opportunities, then aim ats were actually thrown away of bonuses mid-quarter, just to become re-introduced the last week of the fourth. Carry on readingHelpful (4 )Banner as InappropriateBooking.com2020-02-29RecommendsPositive OutlookI have actually been actually operating at Booking.com ProsA ton of opportunity to developConsCustomer company as well as Micromanagement, Micromanagement, MicromanagementHelpful Banner as InappropriateBooking.com2020-02-29April 22, 2019Helpful (93 )Present Staff Member – Client Service Professional in Orlando, FLRecommendsPositive OutlookApproves of CEOI have actually been working at Booking.com full-time for greater than a yearProsFirst off the ambience and diversity is actually outstanding.

5 Year Warranty Booking Accommodations Booking.Com

The salary is excellent and also quarterly perks are actually a perk (5 Year Warranty Booking Accommodations Booking.Com). They give free of charge food items a whole lot and also the bottle delivers healthy and balanced meals choices that B.com spends 50% of the cost for. They provide Beast energy alcoholic beverages in the bottle and also complimentary Starbucks coffee. The PTO is also terrific. ConsNone that I can assume off.

It does not put on flights or car rentals though. Coming to consult with individuals throughout the world is really awesome. 5 Year Warranty Booking Accommodations Booking.Com. If you work a later work schedule you’ll communicate with additional guests as well as companions in Asia, Australia, as well as the Middle East. Annual drawing to visit Amsterdam where the company’s HQ lies.

ConsOpen office format – I am actually not sure just how this could possibly ever before help a phone call facility. The consumer you are actually consulting with listens to not just your voice, however the vocal of everybody around you. Adjustments – Workers poke fun that Booking.com is Booking.changes since every little thing adjustments therefore often. It’s quite real.

5 Year Warranty  Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

I have directly talked with a a great deal of new-hires that were proficiented in treatments and also policies that were dated or merely inappropriate. Modifications Pt 2. In the 3 years as well as 9 months I operated at Booking.com the means consumer contentment was actually computed altered 3 opportunities, as carried out get in touches with per hour/interval.

5 Year Warranty Booking Accommodations Booking.Com

Regrettably it was actually modified after 3 one-fourths in a manner that no longer gained workers down the road. Infections – I might mention “every thing at Booking.com is actually damaged” as well as you ‘d assume I am actually overemphasizing. I am actually not. The ticketing unit used by customer solution was actually built in-house. When actually developed it functioned quite fantastic.

Of program, you are going to be counted on to preserve “really good ratings” irrespective. A fantastic instance is actually just how they track functionality. Whole entire months of data have actually been actually tossed out since something annoyed. You’ll swiftly locate yourself losing inhale trying to cause along with your supervisor that a fourth along with 3 months months of information should not be actually contrasted to one with 2.

Nevertheless, they do not like it when you give responses or even review inner processes, methods, or even products. I the moment challenged a high quality score I was actually provided for a ticket where I was actually clearly proper according to methods. I was actually given pretty a little bit of pushback, as well as eventually had to manage the score I was actually provided start with.

Exactly how many tickets you start is even more important than the number of tickets you solve. Job avoidance by colleagues trying to conserve their “varieties” manages rampant. Staff Member Wellness Exterior – The genuine complications workers have are actually never ever resolved. The company is going to perform a whole lot to drive employee wellness as well as will certainly deliver information, yet won’t really change anything.

5 Year Warranty Booking Accommodations Booking.Com

Proof D. Okerstrom, the CEO of Expedia took in $13,089,562 of payment, yet his client service brokers were actually spent $16/hr on average. Additionally, since late February, new hires are actually being actually spent much more than workers that have been actually with the provider for many years. The cost of lifestyle are going to raise much quicker than any kind of salary boosts.

Underhanded – There seems to become no high quality control for brand-new products and suspicious changes have actually been made. While I was actually hired the business partnered along with one more business located in India called OYO. The operations of OYO were vastly different than ours and led to a fair bit of dispute.

Overall, the business has fallen pretty a techniques in the final 3 years. Unless you are a robot, I perform not suggest functioning right here. They merely do not market value you or even appreciate the job you place in being actually the voice of the company when support is actually required (5 Year Warranty Booking Accommodations Booking.Com). Carry on readingHelpful (2 )Flag as InappropriateBooking.com2020-02-27Current Worker – Guest Service Expert in Bellevue, WARecommendsPositive OutlookApproves of CEOI have actually been operating at Booking.com permanent for more than a yearProsLove the workplace! Its own uplifting as well as wonderful supervisors!ConsIt can receive hectic sometimes!Continue readingHelpful Banner as InappropriateBooking.com2020-02-11Current Worker – Client Service Agent in Grand Rapids, MIRecommendsPositive OutlookApproves of CEOI have actually been working at Booking.com full-time for lower than a yearProsgreat benefits, job atmosphere, team like communityConshospitality hours, late nights & & weekend break shiftsHelpful Banner as InappropriateBooking.com2020-02-09February 16, 2020Helpful (6 )Previous Employee – Undisclosed Worker Does Not RecommendNeutral OutlookApproves of CEOI operated at Booking.com full-time for much more than a yearProsits certainly not the most awful area ive worked.

Consider on its own as an international gamer, however quickly coming to be additional of a local one. ConsWhile the company asserts to be data steered, the culture is even more agreement and connection located instead of metrics as well as performance driven. Information is actually still constantly aspect of the talk, yet it isn’t used wisely – a minimum of not extremely commonly.

5 Year Warranty Booking Accommodations Booking.Com

If you operate with HEADQUARTERS, you will need to spend a considerable amount of opportunity drawing up to your peers and also superiors in Amsterdam. 5 Year Warranty Booking Accommodations Booking.Com. While the firm teaches diversity, this exists typically at the reduced levels. In the end of the time its a Dutch company and also that social identity displaces every thing else – also efficiency and also sound judgment.

Graphic 1 of 5Booking. com creates it easy to look for lodging spaces. Photo 2 of 5You can arrange your results so you see the lowest-cost hotels and resorts at the top – 5 Year Warranty Booking Accommodations Booking.Com. Picture 3 of 5Booking. com’s chart allows you observe where every result is found. Picture 4 of 5You may filter Booking.com’s search engine results page so you only observe hotels and resorts positioned in certain neighborhoods.

Booking.com is actually had by the former Priceline Group, now renamed Reservation Holdings, which additionally owns Priceline.com, Agoda.com and also Kayak, amongst other traveling services. As a hotel reserving service, Booking.com serves and also prolongs beyond travel staples to consist of bistro and taxi bookings. Booking.com is user-friendly, along with numerous options to arrange the end results as well as find the most ideal hotel for you.

5 Year Warranty  Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

One exciting attribute Booking.com incorporates is actually an assessment rating as well as rate sorting option. This allows you find high-scoring resorts that are actually also budget friendly. You can also filter your end results by price, facilities and distance to particular landmarks. We saw that Booking.com isn’t like other solutions at aiming you toward accommodations near the areas or milestones you wish to explore.

5 Year Warranty Booking Accommodations Booking.Com

Booking.com also really did not existing as numerous end results as a few other companies our experts used. Neither performs it offer price-watch notices. It does possess a price-match guarantee, nevertheless, therefore if you find a lower cost after reserving, you’ll acquire repaid for the difference. Booking.com consists of hotel and also apartment or condo possibilities in its outcomes.

You can likewise bundle tours as well as vehicles with each other with your lodging to spare loan. Constructing your bundle by means of Booking.com is relatively easy and also offers a lot more alternatives for customization than a few of the other solutions our team made use of. It is actually not as efficient at directing you toward optimum cost savings as various other making a reservation for sites, though.

There are actually also alternatives to book airport terminal taxis and also learns. Some of the greatest downsides to deciding on Booking.com is a lack of a rewards program. If you register for a profile, you’ll get access to members-only rates and email lists along with discount deals (5 Year Warranty Booking Accommodations Booking.Com). There’s no choice to earn aspects for your trips.

Booking.com is actually a practical service, yet it does not offer as many end results or supply a benefits plan. It performs make it effortless to bundle air travels, autos as well as accommodations in to a package.

5 Year Warranty Booking Accommodations Booking.Com

Published on September 17, 2017; updated on September 23, 2017 A lot of sites and also treatments at presents are developed to mislead you right into doing traits that their developers want. Here are actually some instances coming from timewellspent.io: YouTube autoplays more video clips to keep our company coming from leaving. Instagram presents brand new ases if one by one, to keep us examining for additional.

Snapchat switches talks into streaks our team do not wish to shed. Our media switches activities right into violating updates to keep us enjoying. But among one of the most manipulative internet sites I have actually ever before discovered is actually Booking.com, the sizable hotels and resort search & reservation service. If you ever used Booking.com, you probably discovered (as well as ideally stood up to!) some techniques it pushes you to publication whatever building you are looking at: Permit’s observe what’s going on listed here.

” Reward! This is actually the least expensive price you have actually observed in Greater london for your times!” Obviously it is this is actually essentially the very first cost I am seeing for nowadays to make sure that claim is actually tautological. The statement “This is the highest possible rate you’ve found in Greater london for your times!” would be just like authentic.

The struck-through US$ 175 is actually just before administering my 10% “genius” discount ok, that is actually decent. But where performs the US$ 189 stemmed from? Allow’s hover over the rate to acquire an explanation: I think of most individuals will certainly think intimidated due to the complicated explanation, bypass to the last sentence, and also sense that “you obtain the same area for a lesser rate reviewed to other check-in times”.

5 Year Warranty Booking Accommodations Booking.Com

5 Year Warranty Booking Accommodations Booking.Com

Retribution was actually not a fear. Polls: A yearly company-wide, third-party poll was complied with up by group workshops to deal with monitoring issues and staff member contentment; this excludes wages and also annually bonus gift, which always produces poor ratings however were actually rarely resolved unless all salaries were actually changed across all career bands.

5 Year Warranty Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com
5 Year Warranty Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

Quarterly bonus offers may be actually the matching of 1-2 salaries if a staff member surpasses all bonusable targets as well as Goes beyond Expectations in their quarterly review. Also, 401K staff member match of 6% is excellent. Spent volunteer days were actually given to aid company-approved non-profits. Various other perks: Staff occasions as well as lunches were allocated and set up based upon worker schedule.

Booking Yearly Meeting (by pool merely). Totally stocked breakrooms with free of cost well-balanced fruit and vegetables, snacks, and drinks. Work-life equilibrium (as on an hourly basis, non-traveling FTE): Supervisors have actually consistently been actually incredibly specific to not take work property as well as were free to valuable responses concerning keeping suitable work-life balance. White-collar staff member expertises might contrast. ConsBooking Yearly Meeting in Amsterdam: BAM (2 times of sessions, instructions, and a themed celebration) was often promised available for sale staff members in really good status, however was actually terminated for 2018.

After that, BAM was actually developed into an unsatisfying 1-day kick-off 2019 occasion, no instructions, no shops. Eventually in 2019, the Amsterdam BAM was actually renewed for 2020. Participation was raffled as well as jagged all over workplaces. Instructions: Numerous quarterly trainings in different NORAM workplaces, one DNA instruction in Amsterdam, and also local reunions were actually cut for non-management and also limited to on the web instructions.

5 Year Warranty Booking Accommodations Booking.Com

Yet, compensations were till low-to-middling contrasted to various other internet traveling firms. Reduced profession wheelchair (from NORAM offices): You don’t prefer to be actually a profile manager, senior account manager, key profile supervisor, etc? Regrettable because that was the dominant Companion Solutions job keep track of in NORAM. Telecommuting: Making an application for a project in a different department/country really felt desperate.

However, EMEA possessed the largest job selection. The company was stringent on telecommuting coming from any one of the 198 workplaces. Work obligations may be one hundred% altered at any sort of opportunity, yet wages might not be actually increased: Account Execs were actually operational and took treatment of companion inbound through phone, email, as well as tickets.

In 2019, the AE role was actually “marketed” indicating our team now managed our very own accounts, offered companions along with strategy/advice, and managed partner meetings without account manager salary given that AE traveling was actually prohibited. New AEs were actually tapped the services of at a higher wages rate reviewed to AEs that worked years at Booking.com. Aim ats: Purchases targets changed to consist of made a list of monitoring of all calls and emails like a phone call center.

Bonusable product intended tracking was flawed at times, after that targets were tossed out of bonuses mid-quarter, simply to become reintroduced the last full week of the one-fourth. Proceed readingHelpful (4 )Flag as InappropriateBooking.com2020-02-29RecommendsPositive OutlookI have actually been actually operating at Booking.com ProsA bunch of opportunity to developConsCustomer solution and also Micromanagement, Micromanagement, MicromanagementHelpful Banner as InappropriateBooking.com2020-02-29April 22, 2019Helpful (93 )Current Worker – Customer Support Professional in Orlando, FLRecommendsPositive OutlookApproves of CEOI have actually been working at Booking.com full time for greater than a yearProsFirst off the environment as well as diversity is fantastic.

5 Year Warranty Booking Accommodations Booking.Com

The pay is actually excellent and quarterly bonuses are a perk (5 Year Warranty Booking Accommodations Booking.Com). They offer free of cost food items a lot and the canteen supplies well-balanced meals choices that B.com pays for fifty% of the price for. They supply Creature energy drinks in the canteen as well as complimentary Starbucks coffee. The PTO is actually additionally excellent. ConsNone that I can think off.

It does not use to air travels or auto leasings though. Coming to speak with individuals throughout the planet is truly cool. 5 Year Warranty Booking Accommodations Booking.Com. If you work a later work schedule you’ll interact along with more visitors as well as partners in Asia, Australia, as well as the Center East. Annually sweep to go to Amsterdam where the company’s HQ lies.

ConsOpen office style – I’m unsure exactly how this can ever help a call facility. The client you are actually speaking to listens to not only your voice, however the voice of everyone around you. Changes – Staff members joke that Booking.com is actually Booking.changes given that every thing adjustments therefore typically. It is actually very true.

5 Year Warranty Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

I have actually directly consulted with a lot of new-hires that were proficiented in techniques and policies that were actually dated or simply incorrect. Changes Pt 2. In the 3 years as well as 9 months I worked at Booking.com the technique client complete satisfaction was calculated changed 3 opportunities, as did calls every hour/interval.

5 Year Warranty Booking Accommodations Booking.Com

Sadly it was actually altered after 3 quarters in a way that no more profited employees in the end. Infections – I could claim “everything at Booking.com is actually damaged” and you will assume I’m overemphasizing. I am actually not. The ticketing body utilized through client service was constructed in-house. When initially generated it worked fairly great.

Obviously, you are going to be actually counted on to maintain “good credit ratings” irrespective. A great example is actually exactly how they track performance. Entire months of records have been thrown away given that something pestered. You’ll promptly find your own self managing out of breathe trying to reason along with your manager that a fourth with 3 months months of data should not be actually compared to one along with 2.

Nevertheless, they don’t like it when you give comments or critique internal procedures, procedures, or items. I the moment challenged a top quality rating I was actually provided for a ticket where I was accurately appropriate depending on to methods. I was actually provided a fair bit of pushback, and eventually had to deal along with the credit rating I was actually provided to begin with.

The amount of tickets you begin is even more crucial than the amount of tickets you settle. Job avoidance by co-workers trying to conserve their “numbers” runs out of control. Worker Health Front – The real complications workers have are certainly never resolved. The provider is going to carry out a lot to drive employee wellness and will deliver information, yet will not really change just about anything.

5 Year Warranty Booking Accommodations Booking.Com

Symbol D. Okerstrom, the Chief Executive Officer of Expedia drew in $13,089,562 of settlement, yet his client service brokers were paid for $16/hr typically. Also, since late February, brand new hires are actually being actually spent more than employees that have actually been actually with the business for years. The cost of residing will enhance much quicker than any kind of wages boosts.

Unethical – There seems to be no quality assurance for new products and also dubious changes have been produced. While I was actually worked with the firm partnered along with one more business located in India named OYO. The operations of OYO were actually greatly various than ours as well as caused quite a little of conflict.

Overall, the business has dropped fairly a methods the final 3 years. Unless you are actually a robotic, I do certainly not highly recommend functioning listed here. They simply perform not value you or appreciate the job you place in being the voice of the company when help is actually needed (5 Year Warranty Booking Accommodations Booking.Com). Proceed readingHelpful (2 )Flag as InappropriateBooking.com2020-02-27Current Staff Member – Guest Company Specialist in Bellevue, WARecommendsPositive OutlookApproves of CEOI have actually been operating at Booking.com full time for even more than a yearProsLove the workplace! Its uplifting and also great supervisors!ConsIt may obtain stressful sometimes!Continue readingHelpful Flag as InappropriateBooking.com2020-02-11Current Employee – Customer Care Representative in Grand Rapids, MIRecommendsPositive OutlookApproves of CEOI have been operating at Booking.com permanent for a lot less than a yearProsgreat advantages, workplace, group like communityConshospitality hours, late evenings & & weekend break shiftsHelpful Banner as InappropriateBooking.com2020-02-09February 16, 2020Helpful (6 )Former Staff Member – Anonymous Worker Doesn’t RecommendNeutral OutlookApproves of CEOI operated at Booking.com permanent for additional than a yearProsits not the worst location ive worked.

Think about itself as a worldwide player, but promptly ending up being more of a local one. ConsWhile the firm claims to become records driven, the culture is actually a lot more consensus and also relationship located instead than metrics as well as efficiency driven. Information is actually still regularly component of the discussion, however it isn’t used wisely – at minimum certainly not incredibly frequently.

5 Year Warranty Booking Accommodations Booking.Com

If you partner with HQ, you will have to spend a ton of time sucking up to your peers as well as top-notches in Amsterdam. 5 Year Warranty Booking Accommodations Booking.Com. While the company addresses variety, this exists primarily at the reduced degrees. In the end of the time its a Dutch provider which social identity supersedes everything else – even performance and also common sense.

Image 1 of 5Booking. com creates it very easy to search for lodging areas. Picture 2 of 5You can easily sort your end results so you see the lowest-cost hotels at the peak – 5 Year Warranty Booking Accommodations Booking.Com. Photo 3 of 5Booking. com’s map lets you find where every end result is actually located. Picture 4 of 5You may filter Booking.com’s hunt leads so you merely see hotels located in certain neighborhoods.

Booking.com is owned due to the previous Priceline Team, currently relabelled Reservation Holdings, which likewise owns Priceline.com, Agoda.com as well as Kayak, and many more travel solutions. As a hotels and resort reserving service, Booking.com is actually useful and also prolongs past travel staples to feature dining establishment and also taxi appointments. Booking.com is actually user-friendly, with numerous alternatives to arrange the results and find the very best resort for you.

5 Year Warranty Booking Accommodations Booking.Com5 Year Warranty Booking Accommodations Booking.Com

One fascinating feature Booking.com incorporates is a review rating and also rate sorting alternative. This permits you find high-scoring resorts that are likewise inexpensive. You may also filter your outcomes by rate, services and also distance to specific milestones. Our team noticed that Booking.com isn’t comparable to various other services at aiming you towards accommodations near the areas or milestones you wish to visit.

5 Year Warranty Booking Accommodations Booking.Com

Booking.com additionally failed to found as lots of outcomes as some various other services our company utilized. Neither does it deliver price-watch alerts. It performs possess a price-match assurance, having said that, therefore if you discover a lower price after scheduling, you’ll get compensated for the difference. Booking.com features hostel and apartment or condo alternatives in its own end results.

You can also bundle air travels and also vehicles alongside your accommodation to save amount of money. Assembling your package through Booking.com is reasonably easy and supplies more options for modification than several of the various other solutions our experts used. It is actually certainly not as proficient at driving you towards maximum savings as various other booking sites, though.

There are actually likewise options to manual airport terminal taxis and learns. Some of the biggest drawbacks to picking Booking.com is actually an absence of a benefits plan. If you register for an account, you’ll acquire access to members-only rates and also bulletins with discount rate offers (5 Year Warranty Booking Accommodations Booking.Com). There is actually no possibility to make aspects for your journeys.

Booking.com is actually a practical solution, yet it does not provide as several outcomes or even deliver an incentives plan. It does make it effortless to pack air travels, cars and trucks as well as accommodations right into a package.

5 Year Warranty Booking Accommodations Booking.Com

Released on September 17, 2017; updated on September 23, 2017 Lots of sites and applications nowadays are actually made to trick you into doing factors that their developers want. Below are some instances from timewellspent.io: YouTube autoplays even more online videos to maintain our team coming from leaving behind. Instagram shows new just likes one at an opportunity, to maintain our team inspecting for more.

Snapchat turns chats in to touches our experts do not intend to lose. Our media switches activities right into breaking updates to keep our team viewing. Yet some of the most manipulative internet sites I’ve ever found is Booking.com, the sizable resort search & booking company. If you ever used Booking.com, you possibly saw (and also perhaps avoided!) some methods it nudges you to book whatever residential or commercial property you are actually examining: Allow’s view what is actually happening right here.

” Prize! This is the most cost effective price you’ve seen in London for your times!” Of training program it is this is literally the 1st rate I am actually observing for at presents to ensure claim is actually tautological. The claim “This is actually the highest rate you have actually viewed in London for your dates!” would certainly be actually equally legitimate.

The struck-through US$ 175 is actually just before applying my 10% “brilliant” price cut ok, that is actually reasonable. Yet where carries out the US$ 189 come from? Allow’s float over the price to get an explanation: I visualize most individuals are going to think daunted through the facility summary, skip to the last paragraph, and think that “you obtain the exact same room for a reduced rate reviewed to other check-in dates”.