v

Booking.Com Booking Accommodations Warranty Best Buy

Booking.Com Booking Accommodations Warranty Best Buy

Revenge was actually certainly not a fear. Surveys: An annual company-wide, 3rd party study was actually adhered to up by group workshops to deal with management concerns and employee contentment; this leaves out wages and also annually reward present, which constantly generates inadequate scores but were seldom addressed unless all salaries were changed all over all career bands.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy
Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

Quarterly bonuses may be the substitute of 1-2 incomes if a staff member goes beyond all bonusable targets as well as Goes beyond Expectations in their quarterly customer review. Additionally, 401K worker suit of 6% is good. Spent volunteer days were offered to help company-approved non-profits. Various other advantages: Crew celebrations as well as lunches were actually budgeted and scheduled located on worker accessibility.

Reserving Annual Complying with (by raffle only). Totally kept breakrooms along with complimentary well-balanced produce, snack foods, and also beverages. Work-life equilibrium (as on an hourly basis, non-traveling FTE): Supervisors have constantly been quite certain to certainly not take work home as well as were actually free to useful reviews pertaining to keeping proper work-life balance. Salaried employee experiences might vary. ConsBooking Yearly Satisfying in Amsterdam: BAM (2 times of shops, instructions, and also a themed gathering) was actually generally promised available workers in great status, but was called off for 2018.

After that, BAM was actually become a frustrating 1-day kick-off 2019 occasion, no instructions, no shops. Eventually in 2019, the Amsterdam BAM was restored for 2020. Participation was actually raffled and also jagged all over workplaces. Trainings: Numerous quarterly instructions in various NORAM offices, one DNA instruction in Amsterdam, and also local reunitings were cut for non-management and also limited to internet trainings.

Booking.Com Booking Accommodations Warranty Best Buy

Yet, salaries were till low-to-middling reviewed to various other on the web trip providers. Low job flexibility (coming from NORAM workplaces): You don’t wish to be actually an account supervisor, elderly account manager, essential account manager, etc? Regrettable since that was the leading Companion Services job keep track of in NORAM. Telecommuting: Getting a project in a different department/country experienced helpless.

Yet, EMEA had the most significant work variety. The provider was actually inflexible on telecommuting coming from any kind of among the 198 workplaces. Work responsibilities may be one hundred% transformed whenever, however pay might certainly not be actually raised: Account Managers were functional and also dealt with companion inbound using phone, e-mail, as well as tickets.

In 2019, the AE task was “marketed” indicating our team right now handled our very own accounts, given partners along with strategy/advice, and also managed partner meetings without profile manager wages due to the fact that AE travel was restricted. New AEs were actually employed at a much higher pay cost contrasted to AEs that functioned years at Booking.com. Targets: Sales targets changed to consist of itemized monitoring of all phone calls and also e-mails like a call center.

Bonusable item aim at monitoring was actually flawed sometimes, after that intendeds were thrown away of perks mid-quarter, only to be actually reintroduced the final week of the fourth. Continue readingHelpful (4 )Flag as InappropriateBooking.com2020-02-29RecommendsPositive OutlookI have been actually operating at Booking.com ProsA great deal of possibility to developConsCustomer service and also Micromanagement, Micromanagement, MicromanagementHelpful Flag as InappropriateBooking.com2020-02-29April 22, 2019Helpful (93 )Current Worker – Customer Service Professional in Orlando, FLRecommendsPositive OutlookApproves of CEOI have actually been operating at Booking.com full-time for much more than a yearProsFirst off the setting and diversity is incredible.

Booking.Com Booking Accommodations Warranty Best Buy

The salary is actually really good and quarterly bonus offers are actually a perk (Booking.Com Booking Accommodations Warranty Best Buy). They supply free of charge meals a great deal as well as the bottle uses healthy and balanced meals options that B.com pays out 50% of the cost for. They supply Creature energy cocktails in the bottle as well as free of charge Starbucks coffee. The PTO is additionally excellent. ConsNone that I can think off.

It doesn’t apply to tours or auto leasings though. Acquiring to consult with folks throughout the globe is actually definitely amazing. Booking.Com Booking Accommodations Warranty Best Buy. If you operate a later work schedule you’ll correspond with more visitors as well as partners in Asia, Australia, as well as the Middle East. Yearly sweep to go to Amsterdam where the company’s HEADQUARTERS is actually located.

ConsOpen workplace style – I am actually uncertain just how this can ever benefit a call facility. The customer you are speaking to listens to not merely your vocal, yet the vocal of everyone around you. Changes – Staff members joke that Booking.com is Booking.changes considering that everything improvements so typically. It is actually quite true.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

I have actually personally spoken along with a a great deal of new-hires that were actually qualified in methods and policies that were actually outdated or even only wrong. Improvements Pt 2. In the 3 years and 9 months I operated at Booking.com the technique customer total satisfaction was actually worked out modified 3 times, as carried out connects with every hour/interval.

Booking.Com Booking Accommodations Warranty Best Buy

However it was modified after 3 fourths in such a way that no longer gained employees over time. Bugs – I might point out “every little thing at Booking.com is damaged” and you would certainly think I am actually exaggerating. I am actually not. Answer device made use of by client service was built in-house. When initially produced it worked quite fantastic.

Certainly, you are going to be actually expected to maintain “really good ratings” no matter. A wonderful example is actually how they track efficiency. Entire months of records have actually been tossed out since something bugged. You’ll quickly find on your own losing inhale making an effort to factor with your supervisor that a fourth along with 3 months months of records shouldn’t be actually reviewed to one along with 2.

Having said that, they don’t like it when you offer responses or even critique internal procedures, methods, or even items. I as soon as challenged a high quality rating I was given for a ticket where I was plainly right according to methods. I was given a fair bit of pushback, and eventually had to give along with ball game I was actually offered to begin along with.

Just how lots of tickets you begin is actually much more necessary than the number of tickets you deal with. Job evasion by co-workers making an effort to conserve their “varieties” manages rampant. Staff Member Wellness Front – The real concerns workers have are never dealt with. The provider will carry out a whole lot to press staff member health and also will give information, but won’t actually alter just about anything.

Booking.Com Booking Accommodations Warranty Best Buy

Mark D. Okerstrom, the CEO of Expedia attracted $13,089,562 of remuneration, yet his client service representatives were actually paid for $16/hr generally. Additionally, since advanced February, new hires are actually being paid for much more than workers that have actually been with the company for several years. The cost of residing will certainly improve much faster than any kind of income rises.

Underhanded – There seems to be to become no quality assurance for new items and also questionable adjustments have actually been actually produced. While I was utilized the company partnered along with one more firm based in India called OYO. The methods of OYO were greatly various than ours and also led in a fair bit of dispute.

In general, the business has actually dropped pretty a methods in the last 3 years. Unless you are a robot, I perform not encourage functioning listed below. They merely carry out not market value you or even enjoy the work you put in being the vocal of the firm when support is actually required (Booking.Com Booking Accommodations Warranty Best Buy). Carry on readingHelpful (2 )Banner as InappropriateBooking.com2020-02-27Current Worker – Visitor Company Expert in Bellevue, WARecommendsPositive OutlookApproves of CEOI have been operating at Booking.com full time for greater than a yearProsLove the job setting! Its uplifting as well as excellent supervisors!ConsIt can get chaotic sometimes!Continue readingHelpful Banner as InappropriateBooking.com2020-02-11Current Worker – Customer Care Representative in Grand Rapids, MIRecommendsPositive OutlookApproves of CEOI have been operating at Booking.com permanent for much less than a yearProsgreat benefits, workplace, crew like communityConshospitality hours, overdue evenings & & weekend shiftsHelpful Flag as InappropriateBooking.com2020-02-09February 16, 2020Helpful (6 )Previous Staff Member – Confidential Worker Does Not RecommendNeutral OutlookApproves of CEOI worked at Booking.com permanent for much more than a yearProsits certainly not the most awful place ive operated.

Thinks of itself as a worldwide gamer, but swiftly becoming more of a local one. ConsWhile the firm claims to be information driven, the culture is much more opinion and relationship located as opposed to metrics and also functionality steered. Records is still regularly part of the talk, but it isn’t used wisely – a minimum of certainly not very usually.

Booking.Com Booking Accommodations Warranty Best Buy

If you collaborate with HQ, you will definitely must spend a bunch of opportunity flattering your peers and also superiors in Amsterdam. Booking.Com Booking Accommodations Warranty Best Buy. While the provider teaches diversity, this exists mainly at the lower amounts. In the end of the time its a Dutch firm as well as that cultural identification supersedes everything else – even performance as well as usual feeling.

Graphic 1 of 5Booking. com creates it simple to hunt for hotel areas. Picture 2 of 5You can sort your end results so you see the lowest-cost hotels on top – Booking.Com Booking Accommodations Warranty Best Buy. Graphic 3 of 5Booking. com’s map permits you observe where every end result lies. Picture 4 of 5You can easily filter Booking.com’s search engine results page so you only see hotels and resorts positioned in particular neighborhoods.

Booking.com is actually possessed by the past Priceline Team, now relabelled Reservation Holdings, which additionally owns Priceline.com, Agoda.com and Kayak, amongst other traveling solutions. As a hotels and resort booking solution, Booking.com serves and also prolongs past travel staples to feature bistro and also taxi reservations. Booking.com is actually simple to use, along with lots of possibilities to arrange the outcomes and also discover the most ideal resort for you.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

One fascinating function Booking.com includes is actually a customer review credit rating and also rate sorting alternative. This allows you find high-scoring resorts that are actually also cost effective. You may likewise filter your end results through rate, features as well as proximity to particular milestones. Our team discovered that Booking.com isn’t comparable to various other companies at aiming you toward lodgings near the neighborhoods or milestones you intend to visit.

Booking.Com Booking Accommodations Warranty Best Buy

Booking.com likewise didn’t existing as several end results as some other solutions our company made use of. Nor performs it offer price-watch notices. It carries out possess a price-match warranty, however, thus if you find a reduced price after making a reservation for, you’ll receive compensated for the variation. Booking.com includes hostel as well as house possibilities in its results.

You can easily also bundle flights and autos all together along with your accommodation to spare loan. Constructing your package deal via Booking.com is actually relatively basic and delivers extra possibilities for customization than a number of the various other solutions we utilized. It is actually certainly not as great at guiding you towards maximum savings as other making a reservation for web sites, however.

There are actually also choices to book airport terminal taxis as well as learns. One of the largest drawbacks to choosing Booking.com is actually an absence of a perks program. If you sign up for a profile, you’ll get accessibility to members-only pricing and e-newsletters with discount provides (Booking.Com Booking Accommodations Warranty Best Buy). There’s no choice to earn factors for your travels.

Booking.com is actually a practical company, yet it doesn’t offer as lots of end results or supply a perks plan. It performs make it quick and easy to pack air travels, vehicles as well as lodgings in to a deal.

Booking.Com Booking Accommodations Warranty Best Buy

Released on September 17, 2017; updated on September 23, 2017 Several web sites and also treatments these days are actually designed to fool you in to performing traits that their producers desire. Listed below are actually some examples coming from timewellspent.io: YouTube autoplays more video recordings to keep our team from leaving behind. Instagram reveals new suches as one by one, to maintain our company examining for even more.

Snapchat turns talks right into touches our experts do not really want to lose. Our media turns occasions into breaking headlines to keep our team enjoying. Yet some of the best manipulative websites I have actually ever discovered is actually Booking.com, the huge hotel search & booking solution. If you ever utilized Booking.com, you perhaps discovered (as well as ideally resisted!) some techniques it nudges you to book whatever residential or commercial property you are actually looking at: Let’s observe what’s going on listed below.

” Prize! This is the most affordable rate you’ve seen in Greater london for your times!” Obviously it is this is literally the first rate I am actually observing for nowadays so that claim is tautological. The declaration “This is the greatest rate you have actually seen in Greater london for your dates!” would be equally as legitimate.

The struck-through US$ 175 is before using my 10% “genius” price cut ok, that’s decent. Yet where performs the US$ 189 happened coming from? Let’s float over the cost to receive an illustration: I imagine many individuals will experience frightened due to the facility description, miss to the final paragraph, as well as sense that “you get the exact same space for a reduced cost compared to various other check-in times”.

Booking.Com Booking Accommodations Warranty Best Buy

Booking.Com Booking Accommodations Warranty Best Buy

Retaliation was actually certainly not a stress. Polls: A yearly company-wide, 3rd party questionnaire was adhered to up through group sessions to resolve control concerns as well as worker contentment; this leaves out wages and also annually bonus present, which always produces inadequate rankings yet were seldom dealt with unless all wages were actually readjusted throughout all profession bands.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy
Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

Quarterly rewards could be the substitute of 1-2 paydays if a worker goes over all bonusable targets as well as Goes over Assumptions in their quarterly customer review. Likewise, 401K staff member suit of 6% is actually great. Paid for volunteer days were actually given to aid company-approved non-profits. Various other rewards: Crew activities as well as lunches were allocated and planned based upon staff member availability.

Booking Yearly Meeting (through drawing simply). Entirely filled breakrooms along with free healthy fruit and vegetables, snacks, and beverages. Work-life harmony (as by the hour, non-traveling FTE): Supervisors have actually constantly been quite certain to certainly not take work home and were actually open to practical feedback concerning keeping effective work-life balance. Salaried staff member adventures might vary. ConsBooking Annual Meeting in Amsterdam: BAM (2 days of shops, trainings, and also a themed event) was often promised for sales workers in really good standing, however was actually cancelled for 2018.

After that, BAM was actually become an unsatisfying 1-day kick-off 2019 celebration, no trainings, no workshops. Eventually in 2019, the Amsterdam BAM was restored for 2020. Attendance was raffled and also uneven throughout offices. Trainings: Several quarterly instructions in various NORAM workplaces, one DNA instruction in Amsterdam, as well as regional reunions were reduced for non-management and restricted to on the internet trainings.

Booking.Com Booking Accommodations Warranty Best Buy

Yet, wages were till low-to-middling compared to various other online travel business. Reduced occupation flexibility (coming from NORAM workplaces): You do not wish to be actually an account supervisor, senior account manager, crucial profile manager, etc? Also poor because that was actually the prevalent Partner Providers job track in NORAM. Telecommuting: Requesting a project in a different department/country experienced helpless.

However, EMEA possessed the biggest task range. The business was actually inflexible on telecommuting from any kind of among the 198 workplaces. Work tasks may be one hundred% transformed whenever, but income might certainly not be raised: Account representative were actually functional and dealt with companion incoming via phone, email, as well as tickets.

In 2019, the AE function was “advertised” suggesting our experts right now handled our very own accounts, supplied companions along with strategy/advice, and also managed partner conferences without profile manager salary since AE travel was actually forbidden. New AEs were worked with at a higher wages price matched up to AEs that worked years at Booking.com. Aim ats: Sales targets changed to feature itemized monitoring of all telephone calls as well as e-mails like a phone call center.

Bonusable product target monitoring was actually malfunctioning sometimes, then aim ats were actually thrown away of rewards mid-quarter, simply to be actually re-introduced the recently of the fourth. Carry on readingHelpful (4 )Flag as InappropriateBooking.com2020-02-29RecommendsPositive OutlookI have actually been actually operating at Booking.com ProsA ton of possibility to developConsCustomer company and Micromanagement, Micromanagement, MicromanagementHelpful Banner as InappropriateBooking.com2020-02-29April 22, 2019Helpful (93 )Existing Worker – Customer Support Expert in Orlando, FLRecommendsPositive OutlookApproves of CEOI have been operating at Booking.com full time for much more than a yearProsFirst off the environment as well as variety is amazing.

Booking.Com Booking Accommodations Warranty Best Buy

The pay is actually excellent and quarterly rewards are a perk (Booking.Com Booking Accommodations Warranty Best Buy). They give cost-free meals a lot as well as the bottle uses healthy food choices that B.com spends fifty% of the cost for. They give Beast electricity alcoholic beverages in the canteen and also free of cost Starbucks coffee. The PTO is additionally excellent. ConsNone that I may presume off.

It does not apply to air travels or auto services though. Obtaining to talk with people all around the world is actually really cool. Booking.Com Booking Accommodations Warranty Best Buy. If you work a later change you’ll interact along with additional attendees as well as companions in Asia, Australia, and the Middle East. Annually raffle to visit Amsterdam where the company’s HQ is actually found.

ConsOpen office layout – I am actually unsure exactly how this can ever before help a call facility. The consumer you are actually consulting with listens to certainly not simply your voice, but the voice of every person around you. Modifications – Employees poke fun that Booking.com is Booking.changes because whatever improvements so usually. It is actually very true.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

I have personally talked to a huge number of new-hires that were learnt procedures as well as plans that were actually outdated or even simply wrong. Improvements Pt 2. In the 3 years and also 9 months I operated at Booking.com the technique customer fulfillment was actually figured out changed 3 times, as carried out calls per hour/interval.

Booking.Com Booking Accommodations Warranty Best Buy

However it was altered after 3 one-fourths in a manner that no more helped workers in the end. Bugs – I could possibly point out “every thing at Booking.com is actually broken” and you will believe I am actually overemphasizing. I am actually certainly not. Answer device used through customer care was created in-house. When originally produced it functioned rather wonderful.

Certainly, you are going to be actually counted on to sustain “really good credit ratings” no matter. An excellent instance is exactly how they track efficiency. Entire months of data have been actually thrown away due to the fact that something badgered. You’ll quickly find your own self lacking inhale making an effort to reason with your supervisor that a fourth with 3 months months of records should not be actually matched up to one with 2.

Nevertheless, they don’t like it when you provide comments or critique internal methods, procedures, or items. I once contested a high quality score I was given for a ticket where I was plainly correct depending on to techniques. I was given a fair bit of pushback, as well as in the long run must manage ball game I was given to start with.

The amount of tickets you begin is actually much a lot more crucial than the amount of tickets you deal with. Job avoidance through associates making an effort to save their “varieties” runs widespread. Worker Health Exterior – The actual issues staff members have are never dealt with. The firm will definitely do a lot to press worker health as well as will offer sources, but won’t in fact change everything.

Booking.Com Booking Accommodations Warranty Best Buy

Mark D. Okerstrom, the Chief Executive Officer of Expedia took in $13,089,562 of settlement, however, his customer care agents were actually paid for $16/hr typically. Likewise, as of late February, new hires are actually being actually paid out greater than employees that have actually been along with the business for several years. The expense of lifestyle will definitely improve far quicker than any type of wages rises.

Unethical – There seems to be to be no quality assurance for brand new items and also suspicious improvements have actually been actually created. While I was actually hired the firm partnered along with an additional company based in India called OYO. The methods of OYO were significantly various than ours and caused a fair bit of dispute.

Overall, the provider has fallen fairly a methods the last 3 years. Unless you are a robot, I perform certainly not recommend functioning listed here. They just do certainly not market value you or even cherish the job you invest being actually the voice of the company when assistance is actually needed (Booking.Com Booking Accommodations Warranty Best Buy). Proceed readingHelpful (2 )Banner as InappropriateBooking.com2020-02-27Current Employee – Attendee Company Specialist in Bellevue, WARecommendsPositive OutlookApproves of CEOI have actually been operating at Booking.com full time for much more than a yearProsLove the workplace! Its uplifting and wonderful supervisors!ConsIt can acquire frantic sometimes!Continue readingHelpful Flag as InappropriateBooking.com2020-02-11Current Worker – Client Service Rep in Grand Rapids, MIRecommendsPositive OutlookApproves of CEOI have actually been functioning at Booking.com full-time for much less than a yearProsgreat perks, job setting, staff like communityConshospitality hours, late nights & & weekend shiftsHelpful Flag as InappropriateBooking.com2020-02-09February 16, 2020Helpful (6 )Past Staff Member – Undisclosed Worker Does Not RecommendNeutral OutlookApproves of CEOI operated at Booking.com full-time for greater than a yearProsits certainly not the worst spot ive worked.

Thinks of on its own as an international gamer, however swiftly becoming more of a local one. ConsWhile the firm states to become records driven, the society is extra opinion and also relationship based instead of metrics and functionality steered. Data is actually still constantly component of the conversation, yet it isn’t made use of smartly – at minimum seldom.

Booking.Com Booking Accommodations Warranty Best Buy

If you deal with HEADQUARTERS, you are going to have to devote a great deal of time flattering your peers and also superiors in Amsterdam. Booking.Com Booking Accommodations Warranty Best Buy. While the business preaches diversity, this exists mainly at the lesser levels. At the end of the day its own a Dutch firm which social identity supersedes whatever else – also efficiency and usual sense.

Picture 1 of 5Booking. com makes it easy to search for hotel spaces. Picture 2 of 5You can easily arrange your outcomes so you view the lowest-cost hotels on top – Booking.Com Booking Accommodations Warranty Best Buy. Picture 3 of 5Booking. com’s chart allows you observe where every outcome is actually positioned. Graphic 4 of 5You may filter Booking.com’s search engine result so you just see hotels located in certain communities.

Booking.com is actually had through the previous Priceline Group, currently renamed Booking Holdings, which likewise owns Priceline.com, Agoda.com and also Kayak, one of various other travel services. As a resort booking company, Booking.com serves and also stretches past travel staples to include bistro as well as taxi appointments. Booking.com is simple to use, along with several options to sort the end results and find the greatest hotels and resort for you.

Booking.Com Booking Accommodations Warranty Best BuyBooking.Com Booking Accommodations Warranty Best Buy

One fascinating attribute Booking.com includes is an evaluation score as well as price sorting choice. This allows you locate high-scoring hotels that are also economical. You can easily also filter your results by price, facilities and also proximity to specific landmarks. Our experts saw that Booking.com isn’t comparable to other services at aiming you towards accommodations near the areas or milestones you desire to visit.

Booking.Com Booking Accommodations Warranty Best Buy

Booking.com also really did not present as many results as a few other companies our experts made use of. Neither does it give price-watch notices. It carries out possess a price-match guarantee, having said that, therefore if you find a lesser cost after booking, you’ll acquire reimbursed for the difference. Booking.com consists of hotel and home alternatives in its own end results.

You can additionally bundle air travels and automobiles all together with your hotel to save loan. Constructing your deal with Booking.com is reasonably simple and also provides extra options for personalization than a number of the other solutions our experts made use of. It’s certainly not as efficient routing you towards max discounts as various other reserving websites, however.

There are additionally alternatives to book airport terminal taxis and learns. Among the largest downsides to choosing Booking.com is actually a shortage of an incentives program. If you join a profile, you’ll receive access to members-only costs and also email lists with discount rate offers (Booking.Com Booking Accommodations Warranty Best Buy). There is actually no possibility to earn factors for your travels.

Booking.com is an useful service, yet it does not provide as lots of outcomes or provide a perks system. It performs create it quick and easy to bundle air travels, cars and accommodations into a deal.

Booking.Com Booking Accommodations Warranty Best Buy

Published on September 17, 2017; improved on September 23, 2017 Many websites as well as treatments these days are actually designed to deceive you in to carrying out factors that their makers prefer. Right here are actually some instances coming from timewellspent.io: YouTube autoplays more video recordings to maintain our company from leaving. Instagram presents brand new just likes one at a time, to maintain us inspecting for more.

Snapchat switches talks right into streaks our team do not yearn for to shed. Our media transforms activities into breaching headlines to keep our company enjoying. However among the best manipulative internet sites I’ve ever before happened across is actually Booking.com, the big lodging search & booking solution. If you ever before used Booking.com, you perhaps observed (as well as with any luck stood up to!) some ways it pokes you to publication whatever residential property you are actually appearing at: Allow’s observe what is actually happening listed here.

” Prize! This is the least expensive price you have actually seen in London for your dates!” Obviously it is this is actually practically the very first price I am actually seeing for nowadays in order that declaration is actually tautological. The declaration “This is actually the highest price you have actually observed in London for your times!” would certainly be actually equally as authentic.

The struck-through US$ 175 is prior to using my 10% “wizard” rebate ok, that is actually reasonable. However where performs the US$ 189 come from? Allow’s float over the price to acquire an explanation: I visualize many people are going to feel frightened due to the facility description, skip to the final sentence, and sense that “you obtain the exact same area for a reduced cost compared to various other check-in dates”.